At Zarak Explores, we want you to be fully satisfied with your purchase. If you receive a defective, damaged, or incorrect item, we are happy to help. Please read our return and refund guidelines below:

1. Eligibility for Returns

You may request a return or refund within 3 days of receiving your order, provided the following conditions are met:

  • The item is unused and in its original packaging
  • The product is not damaged (unless it arrived damaged)
  • You provide proof of purchase (order confirmation, invoice, etc.)

2. Valid Reasons for Return

We accept returns for the following reasons:

  • You received a damaged or defective product
  • You received the wrong item
  • The item is significantly different from its description

We do not accept returns for:

  • Change of mind
  • Slight color or design variations due to screen differences

3. How to Request a Return

To initiate a return, please email us at:

📧 [email protected]

Include the following details:

  • Your full name
  • Order number
  • Reason for return
  • Photos of the item (if damaged or incorrect)

4. Return Process

Once your return request is approved:

  • Our team will coordinate with you for return pickup (where available), or guide you on how to send it back.
  • You must return the item within 7 days of receiving approval.

5. Refund Process

  • Refunds are issued only after we receive and inspect the returned item.
  • Once approved, we will notify you by email.
  • As we operate Cash on Delivery (COD) only, refunds will be made via bank transfer, as preferred by the customer.
  • Refunds are typically processed within 5–7 business days after the return is received and approved.

6. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us at:

📧 [email protected]