At Zarak Explores, we are committed to delivering your outdoor and travel gear in a timely and secure manner. Please review our shipping guidelines below:
1. Delivery Areas
We currently offer shipping to select regions within the country. Availability will be confirmed at the time of checkout. If your location is not eligible for delivery, you will be notified before completing your order.
2. Shipping Time
Orders are typically processed within 1–2 business days after confirmation.
Estimated delivery times:
- Metro/Urban Areas: 3–5 business days
- Remote/Rural Areas: 5–8 business days
Note: Delivery time may vary due to factors like weather, holidays, or courier delays.
3. Shipping Method
All deliveries are made through trusted courier partners using Cash on Delivery (COD) as the only payment option. Please ensure someone is available at your address to receive and pay for the order.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout.
- Free shipping may be offered during promotional campaigns or for orders above a certain amount.
5. Order Tracking
Once your order is shipped, you will receive tracking information via email or SMS (if applicable), allowing you to monitor your package in real time.
6. Delivery Attempts
Couriers will typically make up to two delivery attempts. If no one is available to receive the package, or if the COD payment is not made, the order may be returned to us, and future orders may be restricted.
7. Damaged or Missing Packages
If your package is damaged or an item is missing, please contact us within 48 hours of delivery with photos and your order details at:
8. Contact Us
For questions related to shipping, delays, or special delivery requests, contact us at: